Privacy Policy for IndoPsyCare

When you interact with IndoPsyCare through our website, social media channels, advertising campaigns, or communication channels, we collect personal information that you voluntarily provide to us, as well as technical data generated automatically by your device.

1. Personal and Contact Information
When you submit an inquiry, request consultation details, register for an event, or interact with our Meta Lead Ads or website contact forms, we may collect:

• Full Name
• Email address
• Phone number and WhatsApp contact number
• City, province, or geographic region
• Any message, preferred consultation format (offline/online), or inquiry details you choose to share

2. Consultation Booking & Intake Information
When you schedule a psychological assessment, psychotherapy session, or clinical consultation, we collect information necessary to coordinate your care:

• Preferred clinician, specialization, or therapeutic approach
• Appointment date and time preferences
• Emergency contact details (for active clinical care)
• Initial intake context and goals for therapy (which are treated with strict clinical confidentiality)

3. Payment and Transaction Details
When you complete a booking or pay for clinical services, our administrative team or secure payment partners collect transaction verification details (e.g., bank transfer confirmation, payment receipts). IndoPsyCare does not store full credit card numbers or banking credentials on our public servers.

4. Automatically Collected Technical Data
When you browse our website, we automatically log information such as your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, date/time stamps, pages visited, and interaction events via cookies and analytics pixels.

IndoPsyCare uses the information collected for legitimate operational, clinical, and communication purposes:

• Service Delivery & Care Coordination: To schedule, manage, confirm, and deliver psychological therapy, counseling, and diagnostic assessment services.
• Direct Communication & Support: To respond to your inquiries, send appointment reminders via WhatsApp or email, provide administrative customer service, and deliver service updates.
• Administrative & Billing Operations: To process payments, issue official receipts, verify insurance documentation (where applicable), and maintain internal practice administration.
• Marketing & Advertising Campaign Measurement: To measure the performance of our educational content, social media campaigns, and online advertisements (such as Meta Lead Ads and Google Ads), ensuring we deliver helpful, relevant mental health information to prospective clients.
• Website Optimization & Security: To monitor site performance, troubleshoot technical errors, prevent fraudulent activity, and enhance user experience.
• Legal & Ethical Compliance: To comply with applicable statutory obligations, health authority regulations, and the professional code of ethics established by the Indonesian Psychological Association (HIMPSI).

Strict Clinical Separation: We maintain strict confidentiality boundaries. Clinical consultation notes, psychotherapy discussions, and formal psychological evaluation reports are strictly confidential and are NEVER used for advertising, marketing profiling, or commercial data trading.

As a specialized psychological healthcare center, IndoPsyCare adheres to the highest standards of professional ethics and healthcare data confidentiality.

All clinical records, psychological assessments, and therapy session notes are protected by psychologist-client confidentiality in strict compliance with the Indonesian Psychological Association (HIMPSI) Code of Ethics and applicable Indonesian healthcare laws.

Access to your clinical information is restricted exclusively to your designated clinician-scientist and authorized clinical supervisors bound by professional confidentiality. We implement administrative, physical, and technical security safeguards—including encryption in transit and secure database storage—to protect your sensitive health records against unauthorized access, disclosure, or misuse.

Like most modern professional websites, IndoPsyCare utilizes standard log files, cookies, web beacons, and tracking pixels to analyze site traffic, personalize content, and optimize website functionality.

Log Files: Our web servers automatically log visitor activity. Information recorded includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts. This data is used for server diagnostics, network security, and demographic analytics, and is not linked to personally identifiable medical information.

Cookies and Web Beacons: We use cookies (small text files stored on your device) to record your preferences, maintain secure sessions, and understand how visitors interact with our content. You may configure your web browser settings to decline or delete cookies; however, some interactive features of our website may function with limited efficiency if cookies are disabled.

Some advertising and analytics partners on our site and digital channels use cookies, web beacons, and software development kits (SDKs) to measure campaign effectiveness and deliver relevant educational advertisements. Each partner operates under its own independent privacy policy:

• Meta Platforms, Inc. (Facebook, Instagram, Meta Business Tools & Lead Ads)
  We utilize Meta Business Tools—including the Meta Pixel, Conversions API, and Meta Lead Ads—to measure the effectiveness of our campaigns, understand website interactions, and allow interested individuals to request consultation information directly on Facebook and Instagram. Meta may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted advertisements.
  • Meta Privacy Policy: https://www.facebook.com/privacy/policy/
  • Manage Meta Ad Settings & Opt-Out: https://www.facebook.com/adpreferences/ad_settings/
• Google LLC (Google Ads, Google Analytics & Google Tag Manager)
  We use Google technologies to analyze visitor traffic patterns and evaluate ad campaigns. Google uses cookies (including advertising cookies) to serve relevant ads based on prior visits to our site and other internet locations.
  • Google Privacy & Terms: https://policies.google.com/technologies/ads
  • Google Ad Settings & Opt-Out: https://adssettings.google.com/

IndoPsyCare does not transmit clinical intake notes or confidential psychological assessment data to Meta, Google, or any third-party advertising network.

IndoPsyCare does not sell, rent, trade, or monetize your personal information to third parties under any circumstances.

We only share consumer information with vetted third-party service providers who assist us in operating our practice, under strict contractual confidentiality obligations:

• Communication Gateways: Official WhatsApp Business API providers and encrypted transactional email platforms for sending appointment confirmations and reminders.
• Cloud Infrastructure & Hosting: Secure, enterprise-grade cloud servers and database providers that maintain industry-standard security certifications.
• Payment Gateways: Licensed Indonesian payment processors and banking institutions for processing consultation fees.
• Legal Requirements: Where required by law, subpoena, court order, or immediate danger to the safety of a client or others (in accordance with statutory emergency protocols and HIMPSI ethics).

Under Indonesian Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Pelindungan Data Pribadi / UU PDP), you are endowed with specific statutory rights regarding your personal data:

• Right to Access: You have the right to request clarity and obtain access to the personal data we hold about you.
• Right to Rectification: You may request that we correct, update, or complete any inaccurate or out-of-date personal information.
• Right to Erasure: You have the right to request the deletion or destruction of your personal data from our marketing and inquiry systems, subject to legal and professional record-keeping retention requirements for medical/clinical charts.
• Right to Withdraw Consent (Opt-Out): You may withdraw your consent for promotional messages, marketing communications, or advertising outreach at any time by replying directly to our WhatsApp support or emailing our Data Protection contact.
• Right to Data Portability: You may request a structured copy of personal data you have provided to us.

To exercise any of these rights, please contact our administrative team at [email protected] or via WhatsApp at +62 8121 5113 685.

Protecting the privacy of children online is of paramount importance to IndoPsyCare. We do not knowingly collect personal identifiable information directly from children under 18 years of age through our public online marketing channels or website without verifiable parental or legal guardian consent.

When psychological services, counseling, or assessments are provided to children or adolescents, all consultation arrangements, intake forms, and consent agreements must be completed by a parent or legal guardian. If you believe that a minor has submitted personal information to our website without parental consent, please contact us immediately so we can promptly investigate and remove the information.

By accessing our website, submitting an inquiry form, interacting with our digital advertisements, or booking our services, you hereby acknowledge and consent to the collection, processing, and use of your information as described in this Privacy Policy.

We may update this Privacy Policy periodically to reflect changes in our operational practices, advertising technologies, or applicable Indonesian regulatory requirements. The latest version will always be available on this page with the date of last revision.

Practice Contact Information:
IndoPsyCare (PT Indonesia Sehat Tridaya)
Menara BCA 50th Floor, Unit 5082
Jl. M.H. Thamrin No. 1, Jakarta Pusat, DKI Jakarta 10310
Email: [email protected]
Phone / WhatsApp: +62 8121 5113 685
Operating Hours: Monday – Friday, 10:00 AM – 7:00 PM WIB

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